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FAQ

Frequently Asked Questions.

We are answering all the questions you have in your mind.

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General

Car Owners & Rental Hosts

Car Renters

Car Checkers

General

Where is GlitGo available?
We currently operate in:
  • USA: Maryland (Baltimore, Silver Spring, Rockville, Bethesda, and surrounding areas)
  • France: Paris and Île-de-France region

We’re expanding to new cities soon. Join our waitlist in the app to get notified when we launch in your area.

Pricing depends on the service:
  • Interior Only: $25-$35
  • Exterior Only: $20-$30
  • Full Service (Interior + Exterior): $45-$60
  • Premium (Full Service + Detailed Inspection): $65-$85

Exact pricing is shown in the app based on your vehicle size and location. No hidden fees.

We accept all major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay. Payment is processed automatically through the app after service completion.
Yes! You can add a tip (10%, 15%, 20%, or custom amount) after the service is complete. 100% of tips go directly to your Gliter.
You can cancel up to 1 hour before your scheduled time for a full refund. Cancellations within 1 hour of the appointment incur a $10 cancellation fee (to compensate the Gliter for their time). You can reschedule for free anytime before the Gliter arrives.
We encourage Gliters to use biodegradable, non-toxic cleaning products and waterless wash solutions when possible. We’re committed to reducing water waste and environmental impact while keeping your car spotless.
You can reach us through:
  • In-app chat: Fastest response (average 5 min reply time)
  • Email: support@glitgo.com (24-hour response)
  • Phone: +1 (XXX) XXX-XXXX (Mon-Fri 9am-6pm EST) / +33 X XX XX XX XX (France)

Car Owners & Rental Hosts

How quickly can I get my car cleaned?
Most cleanings are completed within 30-60 minutes of the Gliter’s arrival. You can book same-day service or schedule up to 2 weeks in advance. During peak hours, we typically have Gliters available within 1-3 hours of booking.
No! That’s the beauty of GlitGo. Just let us know where your car is parked and ensure it’s unlocked (or leave the key in a safe spot). You’ll get real-time updates and photos when the job is complete. Many hosts leave keys in lockboxes for seamless service.
Every Gliter goes through a background check and identity verification. We also take timestamped photos before and after every service. All jobs are tracked in real-time through the app, and we have insurance coverage for peace of mind.
Our inspection includes timestamped photos of the exterior (all four sides, wheels, bumpers, windshield), interior (seats, dashboard, floors, trunk), and any existing damage or wear. You receive a digital report with a photo gallery within minutes of completion.
Absolutely! We offer fleet management packages for hosts with 5+ vehicles. You get priority booking, discounted rates (up to 15% off), and dedicated support. Contact us at [fleet@glitgo.com] for custom pricing.
We have a 100% satisfaction guarantee. If you’re not happy with the clean, message us through the app within 2 hours and we’ll send another Gliter to re-do it for free, or issue a full refund.
Yes! Our Gliters are trained to handle all vehicle types including EVs, luxury cars, SUVs, and vans. Just let us know your vehicle type when booking so we can match you with the right Gliter.

Car Renters

How much does it cost compared to rental company cleaning fees?
Rental companies typically charge $75-$200 for cleaning fees. GlitGo’s full interior and exterior clean starts at just $45, saving you up to $155. A quick interior-only clean is just $25.
Yes! We offer same-day service. Just book through the app, let us know where the car is parked, and we’ll have it cleaned before your return time. We recommend booking at least 2-3 hours before your drop-off for guaranteed availability.
This is extremely rare when you use our Full Service package. If it happens, send us the rental company’s cleaning charge receipt and our inspection photos as proof of cleanliness. We’ve successfully helped customers dispute unfair charges.
Yes, the car needs to be unlocked for interior cleaning. You can either be present to let them in, leave the key in a designated spot, or coordinate timing through the app chat. For exterior-only washes, the car can remain locked.
Our Gliters follow a checklist that meets or exceeds major rental company requirements. We vacuum all surfaces, wipe down the dashboard and console, clean windows inside and out, and remove trash. You’ll receive before/after photos as proof.

Car Checkers (Gliters)

How much can I earn as a Gliter?
Gliters earn $15-$35 per job depending on service type and location. Most jobs take 30-60 minutes. Active Gliters completing 10-15 jobs per week earn $600-$2,100 per month working part-time.
You need to be 18+, have a smartphone, reliable transportation (car, bike, or scooter to get to jobs), and basic car cleaning supplies. We provide training, a starter kit option, and ongoing support.
Yes! GlitGo is 100% flexible. You choose when you’re available, accept jobs you want, and decline ones you don’t. Many Gliters work around their day job or between Uber/delivery shifts.
You’re paid weekly via direct deposit every Monday for jobs completed the previous week. You can track your earnings in real-time through the Gliter app.
That’s why we require before/after photos for every job. If there’s a dispute, we review the photos and chat logs. As long as you followed the checklist and documented your work, you’re protected. Quality issues are rare (less than 2% of jobs).
Yes, you provide your own basic supplies (vacuum, microfiber cloths, all-purpose cleaner, glass cleaner). We offer an optional starter kit for $45 that includes everything you need for your first 20 jobs. Supplies are tax-deductible as a business expense.
Yes! Your Gliter account works anywhere GlitGo operates. If you travel between Maryland and Paris, just update your location in the app and you’ll see jobs in your current area.

Don't risk the fees. Book a Glitter before your return.

Fast, professional car care wherever your car is parked