Privacy Policy

1. Information Collected

We collect several types of data when you use our services:

1.1. Information provided by the user

– First name, last name

– Email address – Phone number

– Postal address

– Payment information (via secure providers like Stripe)

– Identity and compliance documents required for Glitters (ID card or passport, proof of incorporation, VAT/Tax IDs, SSN last 4 digits when Stripe requires it)

– Bank details so we can route payouts (IBAN, routing number, last digits of the account number)

– Information about the vehicle(s) to be inspected or cleaned:

– Make, model, year

– License plate

– Location

– Photos

– Other specific details

1.2. Automatically collected technical data

– IP address and the city/region inferred from it

– Device model, operating system version, browser language, timezone and app version

– Usage events, diagnostics, crash/error logs and request identifiers recorded by our Strapi backend

– Push-notification tokens and device identifiers generated by Apple, Google or Expo so we can deliver alerts

1.3. Location and scheduling data

– Service addresses including street, access notes, latitude/longitude coordinates and preferred time slots

– Geocoding queries typed inside the apps (relayed to the Google Places API to suggest accurate addresses)

– Working radius, bounding boxes and availability schedules saved for Glitters

1.4. Locally stored data

GlitGo uses Async Storage to store certain data locally on your device, such as your active session, refresh token, push token, pending requests and offline report drafts (including cached photos) so that you can finish a report without network access. You can erase these data by logging out, clearing the app cache or uninstalling the app.

1.5. Verification and payout documents

– Identity and compliance documents submitted through Stripe Connect (we store masked references while Stripe stores the files)

– Tax identifiers and company registration data required by regulations

– Bank account information (IBAN, BIC, routing numbers, last digits) used to send payouts. We only keep the minimum amount of information required for support; the full number stays with Stripe.

1.6. Device identifiers and notifications

– Expo, Apple Push Notification service and Firebase Cloud Messaging tokens linked to your account so we can deliver urgent alerts and reminders – Device OS, preferred language and timezone to personalize notifications and debug issues more efficiently

1.7. Third-party data

We may receive information about you from our payment partners (e.g., Stripe compliance decisions and payout statuses), push providers (delivery receipts) and mapping partners (address metadata) and add it to your account.